GDPR - Privacy Policy

This privacy policy covers how we handle consumer data within our business operations and in compliance with the General Data Protection Regulations.

  1. Who we are:

The Fruit and Veg Box company.

The basis for collection of data is under provided by consent, legitimate interest and completion of contract.

The core principals that we adhere to are that we will ensure that we:

  1.  hold your data securely;
  2. Never share your details without your agreement
  3. Use your data to tailor the information we provide you and improve our services;
  4. Put you in control by allowing you to update, delete and access your data in accordance with the GDPR regulations.
  1. The information that we collect
    This privacy policy tells you about –
  1. The information we collect (personal or not)
  2. Why we collect it
  3. How long we store it
  4. Our legal basis for processing your personal data.
  5. Who if anyone we disclose your personal data to.
  6. Your rights and how you can see, update or delete your personal data.
  7. Our digital services. This includes our website, managed by us.
  8. Services we use to communicate like social media
  9. How to contact us directly, via email, phone, letter
  1. Data collected through our digital services:

WEBSITE ANALYTICS: We use website log files, cookies, digital analytics (Google) and other mapping software, to gather information about how people use the website.

We do not collect or store your personal information (e.g. your name or address) in our website analytics.

If we were ever to obtain your personal data via the routes in this policy, we may combine website analytics data with your personal data.

Website log files collect your IP address, when you visited the site and the pages you visited. IP address is a numeric code assigned to a device based on your geographical location.  If for example you are in Edinburgh your IP address will be the same as other users accessing the internet from Edinburgh.

Cookies are small text files which are delivered onto your computer by websites that you visit. Our use of cookies is integral to both the current visitor experience and how we shape and grow our web-based services in the future.

DIGITAL ANALYTICS & DOUBLECLICK: Digital analytics tools such as Google Analytics and DoubleClick may be used to record anonymous user’s interaction with the website. This data may then be used to retarget users through advertising on other websites, therefore an individual’s behaviour on our website may result in them being retargeted with advertising related to the pages they visited or actions they took on the site.

You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of our use of Analytics by visiting the Google Analytics opt-out page.

REMARKETING/ REMARKETING LISTS FOR SEARCH ADS (RSLA): Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to the website.

Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. In addition, you may also opt out of third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.


  1. The Personal Data you provide when you:

Submit an enquiry we need your name, postal address, email address and telephone contact numbers.
A unique identifier will be ascribed to you in our data handling system.

The legal basis for processing the information is contract, consent and legitimate interest.  The information will be retained to allow fulfilment of the appropriate purposes and for no longer than reasonably necessary.

When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy, such as Facebook, Instagram or Twitter.

  1. Your Rights
    Under the General Data Protection Regulations, you have rights as an individual which you may use in relation to the information that we hold about you. These rights are:
  1. a right of access to a copy of the information comprised in their personal data;
  2. a right to object to processing that is likely to cause or is causing damage or distress;
  3. a right to prevent processing for direct marketing;
  4. a right to object to decisions being taken by automated means;
  5. a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
  6. a right to claim compensation for damages caused by a breach of the Act.
    This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

We keep our privacy notice under regular review. This privacy notice was last updated on 5th January 2022

Since this policy is under regular review, you may wish to check it each time you submit personal information. If you do not agree to these changes, please do not continue to use our website to submit personal information. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice.